Tips to Complete Your Web-based Training

Before beginning web-based training (WBT) in myUK Learning, it is highly recommended that you complete the following steps: 

1. Clear your browser’s cache and cookies – here is a guide from the UK Technology Help Center:  How do I clear my cache and cookies? 
2. Check to make sure your browser is up to date with the latest version.  
3. We recommend Chrome or Firefox when interfacing with myUK. 
4. Here are links to show you how to check each browser’s version:  
   • Steps to Check/Update Chrome Browser 
   • Steps to Check/Update Firefox Browser 
5. Check your computer for updates that need to be run: How to Check for Computer Updates. 
6. Restart your computer.  
7. Reopen myUK Learning to complete the WBT.  

Note:  If you are using a Mac and the Safari web browser, please download Chrome or Firefox to complete courses in myUK Learning.  

If after following these steps you continue having issues completing WBTs in myUK Learning, please email LearningandPerformance@uky.edu. We may need to schedule a virtual meeting so we can see your screen and assist you remotely.